Customer payment not connected to selected invoices | Known Bugs

Customer payment not connected to selected invoices

complete

Sarah Padgett

Customers using customer portal and choosing invoices when paying; payments are not being attached to the chosen invoice(s)

Created by Serena Edwards

June 20, 2023

Rich Hogan

marked this post as

complete

Nathan Craven found and fixed this issue today.

Rich Hogan

marked this post as

in progress

We found a bug that was introduced around April 20th that disconnected payments being made from the customer portal or app from the invoices they were intended to pay. We are in the process of fixing this now. Please note that you may have customers who have paid invoices and have zero balances who still have invoices showing as current. We will publish a workaround in our next update to describe how to fix these.