Block Accounts from ability to enroll
gathering data
Serena Edwards
Merged in a post:
Block Account from Enrolling if they have a payment balance outstanding
F
Fortunate Bobcat
Can we please have the ability to prevent someone from enrolling if they have an outstanding payment balance. Thanks
Rich Hogan
Hiya Fortunate Bobcat, thanks for this post! I have a few more questions for you:
- What specific criteria should be used to determine if an account has an outstanding payment balance?
- Should there be any exceptions or grace periods for blocking enrollment due to outstanding balances?
- How should notifications be handled for users who are blocked from enrolling due to payment issues?
Serena Edwards
marked this post as
gathering data
Serena Edwards
Merged in a post:
Block accounts with a past due balance from enrolling in an additional class/program
A
Alabaster Newt
It would be nice to be able to block an account from registering for new classes if there is a past due balance to be paid on their account.
Rich Hogan
Great to hear your perspective, Alabaster Newt! I have a few more questions for you:
- What criteria should be used to determine when an account is considered 'past due'?
- Should there be any exceptions or grace periods for blocking accounts with past due balances?
- How should notifications be handled for users who are blocked from enrolling due to a past due balance?
Serena Edwards
Some workarounds for this is to remove or change the account email address (which will keep them from enrolling using that email, but it won't keep them from creating a new account with a different email). Another workaround is to tag these accounts with an Account Tag that only admin users can see that alerts you to these types of accounts (that haven't paid, etc.)
Serena Edwards
marked this post as
under review