Serena Edwards
Merged in a post:
Customers receive a link to update payment method
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Neighbouring Wolf
Can customers receive a link to update their payment method when credit card is declined or needs to be updated? Sample screenshot attached for reference.
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Rich Hogan
Hello Neighbouring Wolf — thanks for sharing this (and the screenshot), that’s really helpful. Just to make sure we’re looking at the right workflow: are you wanting an automatic link sent to customers specifically after a card is declined, or anytime a payment method is expiring/needs updating? And should that link take them straight to the portal Payment Methods screen, or to a specific invoice/payment attempt? We’ll take a look on our side once we have those details.
Serena Edwards
marked this post as
under review