Sign in to pre-fill this form needs to be bigger | Feature Requests

Neighbouring Wolf

We are having several customers set up new accounts because they do not see the message "Already have an account in this system? Sign in to pre-fill this form"

5 days ago

Rich Hogan

Thanks for calling this out, Neighbouring Wolf — that’s really helpful context. If customers are missing the “Already have an account in this system? Sign in to pre-fill this form” prompt and creating duplicate accounts, that’s definitely something we should take a look at. Our team will review options for making that sign-in message more noticeable and follow up once we have more to share.